KIZUKI RUN CLUB FAQ

Please email info@nazufienterprise.com as soon as possible with your order number and requested change. Our T-shirts are printed on demand after you order. Before production starts, we will try to help where reasonably possible, but changes cannot be guaranteed. Once production has begun, we generally cannot change the size, colour or design. Your statutory rights are unaffected.

Contact us as soon as possible with your order number. Outside any statutory right, we generally do not accept customer-requested cancellations once production has started. Before then, we will try to accommodate your request where reasonably possible. UK consumers may have a statutory right to cancel eligible online purchases of standard, non-personalised goods by notifying us within 14 days after the day of receipt, with a further 14 days to return them. Simply being printed on demand does not automatically remove this right. See the Return & Cancellation Policy provided at checkout.

The payment methods available for your order are shown at checkout. You can review the available options and the total amount before completing your purchase.

If an item cannot be produced or supplied, we will contact you as soon as reasonably possible. If payment has already been taken, the amount paid for the unavailable item or items will be refunded promptly to your original payment method.

Refunds are normally issued to the original payment method. For an eligible UK statutory cancellation involving returned goods, we generally process the refund within 14 days of receiving the goods or evidence that they have been sent back, whichever is earlier. Where required, the refund includes standard outward delivery charges. Any extra cost of a premium delivery option is not normally refunded. The time for a refund to appear in your account depends on your payment provider.

Usually dispatched within 5 business days. Each T-shirt is made to order. This is an estimated dispatch time; delivery after dispatch takes additional time and depends on the destination and delivery service.

Yes, we offer international shipping. Enter your delivery address at checkout to see the options available for your destination.

Shipping is calculated automatically at checkout according to your delivery destination and the total shipment weight. You can check the delivery charge before placing your order.

Where tracking information is available for your delivery service, we will send it to you after dispatch.

Check your dispatch confirmation and any available tracking updates. If your parcel appears delayed, or you are concerned about your order, email info@nazufienterprise.com with your order number. We will check the order status and help resolve the issue.

Check the delivery address, any delivery photo or safe place, and whether someone in your household or a neighbour accepted the parcel. If you still cannot find it, contact info@nazufienterprise.com with your order number and tracking details so we can investigate. A tracking status alone does not remove your statutory rights.

Email info@nazufienterprise.com immediately with your order number and the correct address. We will try to help, but an address change may no longer be possible once the order is being processed or has been dispatched. If a parcel is returned because of an incorrect address or a missed delivery or collection, additional postage may be required for redelivery. We will confirm any charge with you first, subject to your statutory rights.

Our standard print-on-demand policy generally does not offer change-of-mind returns or exchanges once production has begun. Applicable statutory rights take priority. UK consumers may have a legal cancellation right for eligible standard, non-personalised goods, even when production starts after an order is placed. Faulty, damaged or incorrect items are handled separately. Please read the Return & Cancellation Policy at checkout and contact us before returning anything.

Outside any statutory rights, we generally cannot exchange an item for a different size or colour once production has begun. Please check the size guide and your colour selection before ordering. Any statutory cancellation or return rights remain unaffected. If we sent a different size or colour from the one you ordered, please report it as an incorrect item.

Contact info@nazufienterprise.com as soon as possible with your order number, a short description of the issue and clear photographs showing the problem. We will review the details and photographs and arrange an appropriate remedy. Depending on the circumstances, this may include repair, replacement, re-production or a refund. These issues are separate from change-of-mind returns, and your statutory rights are unaffected. Please let us know if you are unable to provide photographs.

For an eligible change-of-mind return, you are responsible for the direct return postage cost where the law allows us to require this. If an item is faulty, damaged, incorrect or otherwise does not meet your statutory rights, please contact us first so we can arrange the appropriate remedy and return instructions. Do not arrange return postage before contacting us.

Always contact info@nazufienterprise.com before sending a return. We will provide the current return address and instructions for your order. Our business address is not the designated returns address. Please do not send an item to that address or to the manufacturer without our instructions.

Our current running T-shirts use a unisex fit. Check the measurements for the specific unisex running T-shirt you are considering, as the best size depends on your measurements and preferred fit.

Use the size guide for the T-shirt you want to order. Compare the listed measurements with a similar T-shirt you already own that fits comfortably. For garment measurements, lay it flat and measure across the chest just below the armholes, then check body length from the highest point of the shoulder to the hem. Check whether the chart gives garment or body measurements. If you are between sizes or unsure, contact us before ordering.

Please check the product description for the fabric composition of the Japanese running T-shirt you are considering. Material information applies to that specific item. If you need help confirming a fabric detail before ordering, please contact us.

Our Japanese running shirts are intended for running and everyday movement. Please check each product description for its fabric and performance features to choose a shirt that suits your preferences. Our Japanese sportswear inspiration comes through the Japanese words, romaji and everyday moments behind the designs.

Follow the care label inside your T-shirt and any instructions supplied with the product. Check the recommended washing temperature, drying method and ironing instructions for that item. Take care of the printed areas and contact us if you need help understanding the care instructions.

We aim to show colours as accurately as possible, but screens, brightness settings and lighting can affect how they appear. Fabric or print colours may therefore look slightly different in person. If you think you have received the wrong colour or there is a fault, please contact us so we can check it. Your statutory rights are unaffected.

Contact us at info@nazufienterprise.com